Privacy Policy
Last updated: June 2026
AbleVu respects your privacy. This Privacy Policy explains how AbleVu collects, uses, shares, and protects information when you visit our website, use AbleVu tools, create a profile, interact with AbleBot, submit business or accessibility information, sign up for communications, make a payment, or participate in AbleVu programs.
This policy is intended to describe our general privacy practices. Depending on where you live, you may have additional privacy rights under local laws.
Who We Are
AbleVu helps people, families, caregivers, businesses, destinations, and communities find and share practical accessibility information. Our goal is to help people know before you go.
For questions about this Privacy Policy, contact us at: support@ablevu.com
Information We Collect
We may collect information you provide directly to us, information collected automatically when you use our website, and information from third-party services we use to operate AbleVu.
Information You Provide
Depending on how you use AbleVu, we may collect:
- Name
- Email address
- Phone number
- Organization or business name
- Job title or role
- Login or account information
- Profile preferences
- Accessibility preferences or access needs you choose to share
- Location or destination interests
- Business profile details
- Contributor application or program information
- Messages, forms, support requests, and feedback
- Newsletter or marketing sign-up information
- Payment and billing-related information
- Information you submit through AbleBot, forms, surveys, or other tools
You should only share accessibility, health-related, or personal preference information that you are comfortable providing. Some accessibility preferences or access needs may be sensitive. We use this information to help personalize and improve the AbleVu experience.
Business and Location Information
AbleVu may collect or display information about businesses, venues, attractions, hotels, restaurants, destinations, events, public spaces, or other locations. This may include:
- Business name
- Address
- Contact information
- Website links
- Accessibility features
- Photos or descriptions
- Publicly available information
- Information submitted by businesses, contributors, partners, or users
Our goal is to provide clear, practical accessibility information. Because some information may come from businesses, contributors, users, or public sources, details may vary and may change over time.
Information Collected Automatically
When you visit AbleVu.com or use our tools, we may automatically collect certain information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links clicked
- Referring website
- Approximate location based on device or IP address
- Date and time of visit
- Usage activity
- Cookies or similar technology data
We use this information to operate, secure, measure, and improve our website and services.
Cookies and Similar Technologies
AbleVu may use cookies, pixels, tags, analytics tools, and similar technologies to help our website work, remember preferences, measure performance, understand how people use our services, and improve our communications.
Some third-party tools may also use cookies or similar technologies. You may be able to manage cookies through your browser settings. If required by law, we may provide additional cookie choices or consent options.
How We Use Information
AbleVu may use information to:
- Provide and improve our website, tools, and services
- Create and manage user accounts or profiles
- Personalize accessibility information based on preferences you choose to share
- Support AbleBot searches, interactions, and recommendations
- Create, update, review, and display business or location profiles
- Communicate with users, businesses, contributors, partners, and customers
- Respond to questions, support requests, and feedback
- Process payments, subscriptions, or purchases
- Send newsletters, updates, and marketing communications
- Manage Contributor Program applications and participation
- Analyze website performance and user experience
- Improve accessibility, usability, security, and reliability
- Detect, prevent, or respond to fraud, misuse, security issues, or technical problems
- Comply with legal, tax, regulatory, or contractual obligations
- Protect the rights, safety, and property of AbleVu, our users, partners, and the public
AbleBot and AI Features
AbleVu may offer AI-powered tools, including AbleBot, to help users search for and understand accessibility information.
When you interact with AbleBot or similar tools, we may process the information you submit, your preferences, and your interaction history to provide responses, improve the experience, and support safety and quality.
Please do not submit highly sensitive personal information, confidential information, medical records, government identification numbers, financial account numbers, or emergency information through AbleBot.
AbleBot is designed to provide helpful accessibility information, but it may not always be complete, current, or perfect. Users should confirm important details directly with a business, venue, destination, or service provider before making decisions.
How We Share Information
AbleVu may share information in the following ways:
With Service Providers
We may share information with trusted service providers that help us operate our website and services, such as hosting providers, analytics tools, payment processors, customer relationship management platforms, email platforms, scheduling tools, security tools, and technical vendors.
These providers are only permitted to use information as needed to provide services to AbleVu.
With Businesses, Destinations, or Partners
If you submit information related to a business profile, location, Contributor Program, destination partnership, or service request, we may share relevant information with the business, destination, partner, or organization involved.
With Payment Processors
Payments may be processed by third-party payment providers. AbleVu does not intend to store full credit card numbers on our own servers. Payment information is handled by payment providers according to their own privacy and security practices.
With Analytics and Marketing Tools
We may use analytics, advertising, email, or customer relationship tools to understand website activity, improve communications, and reach people who may be interested in AbleVu.
For Legal or Safety Reasons
We may share information if we believe it is necessary to comply with the law, respond to legal requests, enforce our terms or policies, prevent fraud or abuse, protect safety, or protect the rights and property of AbleVu, our users, partners, or others.
Business Transfers
If AbleVu is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
Third-Party Services
AbleVu may use or link to third-party services, such as payment processors, maps, analytics platforms, email systems, HubSpot, scheduling tools, video tools, social media platforms, or embedded content.
These third-party services may collect information according to their own privacy policies. AbleVu is not responsible for the privacy practices of third-party websites or services that we do not control.
Newsletter and Marketing Communications
If you sign up for AbleVu emails, newsletters, events, or marketing updates, we may use your contact information to send those communications.
You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at support@ablevu.com.
Even if you unsubscribe from marketing communications, we may still send necessary service-related messages, such as account, transaction, security, legal, or support communications.
Contributor Program Information
If you apply for or participate in the AbleVu Contributor Program, we may collect information needed to review your application, communicate with you, support your participation, process payments if applicable, manage assignments, verify completed work, and improve the program.
Contributor information may include contact information, location, program participation details, submitted work, payment-related information, and communications with AbleVu.
Children's Privacy
AbleVu is not intended for children under 13 years old, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Contributor or student programs involving minors may require appropriate parent, guardian, school, district, or organizational involvement and consent.
Data Retention
We keep personal information for as long as reasonably necessary to provide our services, operate our business, comply with legal obligations, resolve disputes, maintain security, enforce agreements, and improve AbleVu.
Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and operational needs.
Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, platform, or online service can guarantee complete security. If you believe your information may have been compromised, please contact us at support@ablevu.com.
International Users
AbleVu is based in the United States and may process information in the United States or other countries where we or our service providers operate.
If you access AbleVu from outside the United States, your information may be transferred to, stored in, or processed in countries that may have different privacy laws than your country of residence.
Where required, we take steps intended to support appropriate safeguards for international data transfers.
Your Privacy Choices
Depending on where you live, you may have certain rights over your personal information. These may include the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request a copy of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Opt out of certain uses of cookies or tracking technologies where required by law
To make a privacy request, contact us at: support@ablevu.com
We may need to verify your identity before completing certain requests.
Additional Notice for California Residents
California residents may have additional rights under California privacy laws, including the right to know, delete, correct, and opt out of certain sharing or sale of personal information.
AbleVu does not sell personal information for money. Some privacy laws define "sale" or "sharing" broadly, and certain analytics, advertising, or tracking technologies may be considered a sale or sharing under those laws.
If required, AbleVu will provide appropriate choices for California residents to opt out of applicable sale or sharing activity.
To submit a California privacy request, contact us at: support@ablevu.com
Additional Notice for European Economic Area, United Kingdom, and Swiss Users
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional privacy rights under applicable data protection laws.
AbleVu may process personal information based on one or more legal bases, including:
- Your consent
- Performance of a contract
- Legitimate interests
- Compliance with legal obligations
- Protection of rights, safety, or security
You may have rights to access, correct, delete, restrict, object to processing, request portability, or withdraw consent where applicable.
You may also have the right to contact your local data protection authority.
To contact AbleVu about privacy rights, email: support@ablevu.com
Do Not Track
Some browsers offer a "Do Not Track" setting. Because there is not yet a common industry standard for how websites should respond to these signals, AbleVu may not respond to Do Not Track signals unless required by law.
Where legally required, we will honor applicable opt-out preference signals.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page.
If changes are significant, we may provide additional notice, such as a website notice or email notification.
Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how AbleVu handles information, contact us at: support@ablevu.com