For Businesses & Destinations
Business Listing Standards
AbleVu helps people know before they go. These standards explain what we expect from businesses, venues, destinations, and organizations that share accessibility information on AbleVu.
Business listings on AbleVu are designed to give travelers, families, caregivers, locals, event planners, and visitors clear accessibility information before they arrive.
Our goal is simple: information should be honest, practical, current, and useful.
Why These Standards Matter
Accessibility information helps people make decisions with more confidence.
A listing may help someone decide whether they can visit a restaurant, book a hotel, attend an event, explore a downtown area, bring their family, or recommend a destination to someone else.
Because these decisions matter, AbleVu listings should be clear, respectful, and accurate to the best of the business's knowledge.
What Makes a Strong AbleVu Listing
Clear Information
Use plain language and specific details. Avoid vague phrases like "fully accessible" unless the listing explains what that means.
Honest Details
Share what is available and what may be limited. Travelers are not always looking for perfect. They are looking for information they can trust.
Current Updates
Keep information updated when entrances, restrooms, parking, seating, services, hours, construction, or policies change.
Respectful Language
Use language that is respectful, practical, and centered on the visitor experience. Do not shame, stereotype, or make assumptions about people's needs.
Helpful Photos
When photos are included, they should help people understand the space. Show entrances, pathways, seating, restrooms, parking, elevators, service counters, quiet areas, or other useful details.
Realistic Expectations
AbleVu listings should help visitors understand what to expect. A listing is not a guarantee that a location will work for every person or every need.
Information Businesses Should Share
Businesses and locations should share accessibility details across the full visitor experience, including:
- Entrances and routes into the building
- Parking, drop-off areas, and public transportation access
- Doorways, pathways, aisles, and interior space
- Elevators, ramps, stairs, slopes, and surface conditions
- Restrooms and changing areas
- Seating options, table heights, booth availability, and sturdy seating
- Noise level, lighting, crowds, scents, and sensory considerations
- Menus, signs, captions, written instructions, and communication options
- Staff assistance, service animals, and visitor support
- Allergy, asthma, immune-related, or food-related information
- Rest areas, waiting areas, quiet areas, or places to pause
- Photos that help visitors understand the space before they arrive
- Any known barriers, limitations, temporary changes, or construction impacts
Accessibility Is More Than One Feature
Accessibility is not only about ramps or restrooms.
AbleVu looks at accessibility across many types of access needs, including mobility, blindness and low vision, Deafness and communication access, neurodivergence and cognitive access, mental health and invisible disabilities, allergy and immune-related access, body size and physical fit, and aging-related needs.
A business does not need to have every feature to be listed on AbleVu. The most important first step is transparency.
What Businesses Should Avoid
Businesses should not:
- Claim to be accessible without providing details
- Claim legal compliance unless they are prepared to support that claim
- Use AbleVu as proof of ADA compliance, building code compliance, certification, or inspection approval
- Hide known barriers or limitations
- Upload misleading photos
- Submit information they know is outdated or inaccurate
- Use disrespectful, discriminatory, or stigmatizing language
- Misrepresent services, features, ownership, badges, partnerships, or endorsements
- Copy photos, descriptions, or content they do not have permission to use
- Submit fake reviews, fake testimonials, or false visitor experiences
Photos and Media Standards
Photos should be useful, clear, and honest.
When possible, include photos of:
- Main entrance
- Accessible entrance, if different from the main entrance
- Parking and drop-off areas
- Exterior route to the entrance
- Interior pathways
- Restrooms
- Seating areas
- Service counters or check-in areas
- Elevators, ramps, lifts, or stairs
- Menus, signs, maps, or communication supports
- Quiet areas, sensory spaces, or rest areas
- Any barrier that visitors should know about before arriving
Photo guidelines
- Use current photos whenever possible
- Avoid heavy filters that make details hard to see
- Do not hide barriers
- Do not photograph guests, customers, or staff without permission
- Do not upload images that are unsafe, misleading, discriminatory, or unrelated to the listing
Keeping Listings Updated
Accessibility information can change.
Businesses should update their AbleVu listing when there are changes to:
- Entrances
- Parking
- Restrooms
- Seating
- Elevators
- Routes through the space
- Hours
- Services
- Construction
- Temporary closures
- Menus
- Event setup
- Staff support
- Policies
- Contact information
Review Your Listing
Update Changed Details
Help Visitors Plan With Confidence
AbleVu Review and Updates
AbleVu may review, edit, format, label, approve, reject, or remove listing information to support clarity, safety, quality, accessibility, and user trust.
AbleVu may also receive information from contributors, businesses, users, public sources, partners, or other tools. If information appears incomplete, outdated, or inconsistent, AbleVu may request updates or make reasonable edits.
Businesses remain responsible for the information they submit or approve.
Not a Certification or Guarantee
An AbleVu listing, profile, badge, data point, or search result does not mean a business, venue, destination, event, or organization is legally compliant, certified, inspected, or suitable for every person's needs.
AbleVu provides information to help people make more informed decisions. Visitors should confirm important details directly with the business or location before visiting.
Reporting an Issue
If you believe a listing is inaccurate, outdated, incomplete, or misleading, please contact AbleVu.
Please include:
- The business or location name
- The page URL, if available
- The information you believe should be updated
- Any helpful details or photos
- Your contact information, if you would like a response
Contact: support@ablevu.com
Our Shared Goal
Better accessibility information helps everyone.
It helps visitors plan.
It helps families feel more prepared.
It helps staff answer questions.
It helps businesses build trust.
It helps destinations welcome more people.
It helps communities become easier to navigate.
AbleVu exists to make accessibility information easier to find, easier to understand, and easier to share.
Ready to Improve Your Listing?
If your business or destination is ready to share clearer accessibility information, AbleVu can help you get started.